own what you say or do or don’t do

refrain from the lamest thing a person can say, “sorry”

the first step in solution and resolution is listening

be consistent and absorb what is being said to you

hear with your head and heart and leave ”like” out of it

most of the time at this point what you don’t say is far more important

than what you do say

people make mistakes and everyone realizes that

but don’t use a generic statement to justify your actions

sounds about as sincere as a howl from a hyena

accept it, own it, do what you can to make it right, learn and move on

no one appreciates lingering lamentations